Shipping and Return policy

Flashfy Shipping & Return Policy

📦 Shipping Policy:

  1. Free Shipping on All Orders: At Flashfy, we are pleased to offer complimentary shipping on all our products, with no minimum purchase requirement.

  2. Shipping Time: Most orders are processed within 1-2 business days and will be delivered to the provided address within 6-20 business days. Please note that these are estimated delivery times and actual delivery can vary depending on location and other external factors.

  3. Tracking: Once your order has been shipped, you'll receive an email with the tracking details so you can follow your package's journey.

  4. Address Changes: Please ensure that the shipping address provided is accurate at the time of purchase. If you need to change the shipping address after your order has been placed, please contact us at flashfyonlinestore@gmail.com immediately. We cannot guarantee the change in address if the order has already been dispatched.

🔄 Return Policy:

  1. Returns: We strive to ensure you're completely satisfied with your Flashfy purchase. If, for any reason, you're not happy with your order, please get in touch with our customer service team at flashfyonlinestore@gmail.com.

  2. Return Window: Products can be returned within 30 days of receipt. Items must be in their original condition, unworn, unwashed, and with all tags attached.

  3. Refunds: Once we've received and inspected your return, we will process your refund. Please allow up to 7 business days for the refund to reflect in your account.

  4. Exchanges: We do offer exchanges for items of the same value or less. If the item you wish to exchange for is of greater value, we will send an invoice for the difference.

  5. Return Shipping: While we offer free shipping on all orders, the return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item).

  6. Damaged/Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at flashfyonlinestore@gmail.com with a photo of the product, and we will address the issue promptly.

Note: Always keep your proof of postage and tracking number when you are returning items. This will serve as proof of your return if your parcel goes missing.

We thank you for choosing Flashfy and we're here to assist you every step of the way. Your satisfaction is our top priority!